Partnership - how does it work?

Partnering with any company is a big step for both parties. At TFC, we are not a “crack the champagne bottle when the paper is signed” kind of company. Rather, we celebrate 3 years after we have completed the transaction and real value has been created, and real relationships have been forged.

We have been through the acquisition partnership experience ourselves so we know that one of the biggest questions you have is “What will it be like the day after we close?”

1)  We Listen

We want to understand, really understand, the dynamics of your business. We have been through “due diligence” which is the first step. The next steps are key for both of us. We want to spend the time it takes to understand what is at work in your world – your customers, your franchisees and the team at your corporate office.

2)  Business Opportunities

When appropriate, we will introduce you to new business opportunities. The world of TFC is a billion dollars of customer revenue. FirstService is an even larger universe of property management, security services, and the buying and selling of real estate.

There is always an interesting new channel opportunity that opens up, or an introduction we can make. It is up to you to use it or not. 

3)  Best Practices

Around the table at TFC, there are partners who are the drivers of their business. It’s a depth of experience measured in decades, not years. You will have an opportunity to participate in forum group meetings, where the players speak from experience, not from theoretical models. The opportunity to learn from others is unbelievable!

4)  Added Value

You will have a chance to meet the drivers of our internal service companies. These companies – The Stream, G&N, TLS and LDP  – sound vague, but all of them provide solid, tangible value to our platforms.

Access to bright motivated people, world-class consumer branding, a customer service management platform that actually gets the nuances of franchising, and a leadership skills program that accelerates personal growth for franchisees and corporate staff. These are the TFC added values that are available to our partners.

5)  Strategy

That overused word. Sitting as partners, we will develop together a game plan for the future of the business - tangible, realistic and goal oriented. We work together to determine what we need to do this year to be able to hit it out of the park in five years. And you do this process with TFC executives who have really “done it”, not consultants.

6)  Ongoing Communication

We’ll talk when we need to talk, and we'll meet only if we need to meet. You will have a sounding board to discuss “out of the ordinary course of business issues”. Otherwise, it’s business as usual – you are the captain of the ship.

7)  Tight Financial Reporting

FirstService is a public company. What that means is that our numbers need to be tight and all documentation is crisp. Candidly, it’s a bit of a learning curve to get up to speed, but it has all been done before with over 20 TFC partner companies. Paul Clements and his team are masters at helping your Controller, VP Finance or CFO seamlessly integrate into our information flow processes.

8)  Money

We have the financial resources to investment spend on projects that we all agree as partners, will move us ahead. Our steady internal growth numbers are the result of clear thinking coupled with available financial resources.